Return and refund policy

1.Our Commitment

If you are not completely satisfied with your purchase, we will make it right — no runaround, no lengthy back-and-forth. Your satisfaction is our priority.

We offer a 30-day return window from the date of delivery for most items. Please read the conditions below to ensure your item qualifies.

2.Return Eligibility

To be eligible for a return, your item must:

• Be returned within 30 days of the delivery date.
• Be in its original, unused condition with all tags and packaging intact.
• Not be a non-returnable item (see Section 3).

We reserve the right to refuse returns that do not meet these conditions.

3.Non-Returnable Items

The following items cannot be returned:

• Items marked as Final Sale or Non-Returnable on the product page.
• Perishable goods or products with hygiene seals that have been opened.
• Customized or personalized items.
• Digital products or downloadable content.

4.How to Initiate a Return

To start a return, follow these steps:

1. Email us at support@pexolh.com with your order number, the item(s) you wish to return, and the reason for the return.
2. Our team will respond within 1–2 business days with return instructions and, where applicable, a return shipping label.
3. Pack the item securely in its original packaging and ship it to the address provided.
4. Once we receive and inspect the returned item, we will process your refund within 5–7 business days.

5.Refund Process

Approved refunds are issued to your original payment method. Please allow the following time frames after we have confirmed your refund:

If you have not received your refund after the stated time frame, please check with your bank before contacting us — processing times can vary by institution.

6.Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to:

• A defective or damaged item.
• An incorrect item sent by PEXOLH.

In these cases, we will provide a prepaid return shipping label at no cost to you.

7.Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at orders@pexolh.com with:

• Your order number.
• A clear photo of the damaged or incorrect item.
• A brief description of the issue.

We will arrange a free replacement or issue a full refund — whichever you prefer.

8.Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order for the desired item.

9.Late Returns

Returns requested after the 30-day window may be accepted at our discretion on a case-by-case basis. Late returns, if approved, may be subject to a partial refund or store credit only.

10.Order cancellation

✅ Before shipment: You can cancel your order and get a refund at any time.

✅ After shipment: You can cancel your order within 30 days, but you will need to process the return first before receiving a refund.

11.Return address

Pennsylvania Philadelphia2408  Franklee Lane 

Post code：19108